Delete your account

Email anthony@saccosphere.co.ke from the address or phone number linked to your account, or ask your SACCO directly — your SACCO is the data controller for your membership and can action the request on your behalf. Tell us your full name, SACCO name/membership number, and the phone number or email tied to your account so we can verify it’s you.

Your login credentials, profile details (outside what’s legally required to retain, below), device tokens, and app-level activity not tied to a financial record. We acknowledge every request within 2 business days and confirm once it’s complete.

Kenyan law requires SACCOs to keep financial and membership records for a minimum period (contribution, loan, guarantor and transaction history, and KYC documents used for identity verification) even after an account is closed — this is the SACCO’s regulatory obligation, not ours. That data stays with your SACCO’s own records for its required retention period, then follows the same erasure workflow described on our data protection page.

Deleting your account does not close out an open loan, savings balance or dividend entitlement — settle those with your SACCO first. We’ll tell you if your request can’t proceed for this reason, and point you to your SACCO to resolve it.

Uninstalling the app from your phone does not delete your account or data — it only removes the app itself. Follow the steps above to actually delete your account.